Effective Date: 17 August 2026

This Shipping Policy explains how orders placed through the Sofierth India online store are processed, dispatched and delivered. The website and fulfilment operations are managed by Sushaaryaam Global Ventures India Private Limited, the owner of the Sofierth brand in India.

By placing an order through our website, you agree to the terms stated in this Shipping Policy.

Shipping Coverage

We currently deliver within India to locations and PIN codes serviceable by our logistics partners.

Delivery availability may depend on:

• The delivery PIN code

• Courier partner coverage

• Product availability

• Local restrictions

• Operational or weather-related conditions

If we are unable to deliver an order to the address provided, we will contact the customer and cancel or modify the order as appropriate. Any amount collected for an order that cannot be fulfilled will be refunded in accordance with our Refund Policy.

International shipping is not currently available through the Sofierth India online store.

Order Processing and Dispatch

Orders are normally processed and dispatched within one to two business days after successful payment confirmation, subject to product availability.

Business days exclude Sundays and public holidays. Orders placed on a Sunday, public holiday or during a promotional period may be processed on the next business day.

An order is considered confirmed only after successful payment and order confirmation. We may contact the customer if additional information or address verification is required before dispatch.

Estimated Delivery Timelines

Estimated delivery timelines after dispatch are generally:

• Hyderabad and nearby serviceable locations: 1–3 business days

• Metro cities and major urban locations: 3–7 business days

• Other cities, towns and remote locations: 5–10 business days

These timelines are indicative estimates and not guaranteed delivery commitments. Actual delivery time may vary depending on the destination, courier availability, public holidays, weather, regional restrictions and other circumstances beyond our reasonable control.

The delivery estimate shown during checkout or through the courier tracking system should be treated as an estimate only.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer completes payment.

Shipping charges may vary depending on:

• Delivery location

• Order quantity or weight

• Selected delivery method

• Standard or express delivery

• Free-delivery eligibility

• Promotional offers

Free shipping or discounted delivery may be offered on qualifying orders, selected products or eligible locations. The conditions displayed during checkout at the time of purchase will apply to that order.

Shipping charges already incurred may not be refundable where an order is returned, cancelled after dispatch, refused at delivery or returned because of incorrect customer information, except where required by law or covered under our Refund Policy.

Local Delivery in Kokapet and Nearby Areas

Sofierth may offer local doorstep delivery for eligible orders within Kokapet and selected nearby areas.

Free local delivery may be available when the minimum quantity or order-value condition displayed during checkout is met. Orders that do not meet the applicable condition may attract a delivery charge.

Local delivery availability and timelines depend on the customer’s location and delivery-partner availability. The customer should provide an active mobile number so the delivery partner can coordinate the delivery.

Self-Collection

Self-collection may be available to customers from selected residential communities or locations where this option is displayed during checkout.

Customers selecting self-collection will receive collection instructions after order confirmation. The order should be collected only after receiving confirmation that it is ready.

The customer may be asked to provide the order number, registered mobile number or another reasonable form of order verification at the time of collection.

Self-collection is not available unless the option appears during checkout for the relevant order and location.

Order Tracking

Once an order is dispatched through a courier partner, tracking details may be shared through email, SMS, WhatsApp or the customer’s account on our website.

Tracking information may take up to 24 hours after dispatch to appear or become active in the courier partner’s system.

Tracking updates are provided by third-party logistics partners. Temporary delays or inaccuracies in tracking information may occur even while the shipment remains in transit.

Shipping Address and Contact Information

Customers are responsible for providing complete and accurate delivery information during checkout, including:

• Recipient’s full name

• Flat, house or building number

• Street and locality

• Landmark, where applicable

• City and state

• Correct PIN code

• Active mobile number

Sofierth will not be responsible for delays, failed delivery or return of a shipment caused by an incorrect or incomplete address, incorrect PIN code, unreachable telephone number or unavailable recipient.

Address changes may be requested before dispatch, but we cannot guarantee that a requested change can be accommodated. Once an order has been dispatched, the delivery address normally cannot be changed.

Delivery Attempts and Returned Shipments

Our courier or local delivery partner may contact the customer and make delivery attempts according to its standard operating process.

A shipment may be returned to us if:

• The recipient is unavailable

• The delivery address is incorrect or incomplete

• The customer cannot be contacted

• Entry to the premises is restricted

• The customer refuses to accept the order

• Delivery attempts are unsuccessful

If an order is returned for a reason attributable to the customer, additional shipping or reshipping charges may apply. Where a refund is approved, shipping and return-to-origin charges already incurred may be deducted from the refundable amount, subject to applicable law and our Refund Policy.

Damaged, Tampered or Incorrect Shipments

Customers should inspect the external packaging at the time of delivery. If a package appears visibly opened, severely damaged or tampered with, the customer may refuse delivery and contact Sofierth promptly.

If a damaged, incomplete or incorrect product is received, the customer should retain the product and original packaging and contact us within 24 hours of delivery.

To help us investigate, we may request:

• Order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs or video of the damaged or incorrect product

• An unboxing video, where available

Resolution of such cases will be governed by our Refund Policy.

Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

• Courier network disruptions

• Adverse weather

• Natural disasters

• Strikes or public disturbances

• Government restrictions

• Festivals or public holidays

• High order volumes

• Remote-area service limitations

• Incorrect customer information

• Other circumstances beyond our reasonable control

We will assist customers in following up with the logistics partner, but we cannot guarantee delivery on a specific date or time.

Orders Marked as Delivered but Not Received

If tracking shows an order as delivered but the customer has not received it, the customer should first check with family members, neighbours, building security, reception or anyone authorised to accept deliveries at the address.

The issue should then be reported to Sofierth within 24 hours of the delivery notification, together with the order number and tracking details. We will raise the matter with the delivery partner and assist with the investigation.

Multiple Shipments

Where an order contains multiple products or quantities, we may dispatch the order in more than one shipment depending on inventory availability, packaging requirements or fulfilment location.

Separate tracking details may be provided for each shipment. The customer will not be charged additional shipping solely because Sofierth chooses to split an order.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

If a cancellation or return-to-origin request can be submitted to the courier partner, it will remain subject to the courier partner’s operational capability. Any refund will be considered only after the returned shipment is received and inspected by Sofierth.

Applicable forward-shipping, return-to-origin or handling charges may be deducted where permitted under our Refund Policy and applicable law.

Contact Us

For questions regarding shipping, delivery or tracking, please contact us through the Contact Us page on the Sofierth website.

Please include your order number, registered mobile number and a brief description of the issue so that our team can assist you efficiently.

Sushaaryaam Global Ventures India Private Limited
Brand: Sofierth
Website:www.sofierth.com
Country: India